Privacy Policy

Processing of personal data

The users of the TagYourDelivery app grant their consent for the processing of personal data during the installation of the TagYourDelivery app.

Your personal data is collected and processed by the company TagYourDelivery (PTY) Ltd. TagYourDelivery (PTY) Ltd only collects and processes the personal data submitted by the users in the course of installation and use of the TagYourDelivery app. A user’s disclosure of geographical location data is a precondition for using the TagYourDelivery app.

1. What type of personal data we collect and process

·        Name, telephone number, e-mail address, feedback ratings and payment information of the app user;

·        Geographical location of the user, the time of provision of service and the destination;

·        Identification data of the device on which the TagYourDelivery app has been installed;

·        Cookies of the tagyourdelivery.co.za website save the website user’s telephone number and geographic location data.

2. The purpose of collecting and the period of processing of personal data

·        We collect and process personal data for the purpose of matching up a user with a driver;

·        We forward the data on geographic location and telephone number of the user to the driver to enable to decide whether the user is located nearby;

·        We may use the personal data to resolve driver´s service quality issues;

·        We use contact details to notify you of updates to the TagYourDelivery app;

·        We collect data of the routes taken by the TagYourDelivery app users to analyse the geographic coverage in order to make recommendations to the drivers;

·        The personal data collected via the TagYourDelivery app will not be used for identification of persons or their locations, nor for the purpose of behavioural marketing.

·        We will hold and process your personal data only for the period your account is activated.

3. The method of collecting personal data

·        We collect data on the names, telephone numbers and e-mail addresses of TagYourDeliveryapp users during the process of the installation;

·        We only collect data on the geographic location if the TagYourDelivery app has been activated;

·        The collection of geographic location data stops after the TagYourDelivery app is closed in the user’s device.

4. Disclosure of personal data to third parties

·        The personal data of users is only disclosed to those drivers who have activated the TagYourDelivery app; in such case, they will see the name, telephone number and geographic location of the user;

·        After providing the service, the name of the user will remain visible to the driver for 24 hours. This is necessary for drivers to resolve any issues associated with service provision, e.g., to contact the customer if something was left behind in the car;

·        The feedback on the quality of the service is anonymous and drivers do not receive information on the names and telephone numbers of the users who provided feedback;

·        Depending on the location of the user, the personal data may be handed over to the relevant local entities providing TagYourDelivery app services. Any collection and processing of personal data by local TagYourDelivery service providers shall occur under the same conditions as established in this privacy policy.

5. Security and deletion of data

·        If you would like to delete the personal data collected by us, you can do so by submitting a written request to our customer support via info@tagyourdelivery.co.za. After receiving the request, we will delete the account and any personal data associated with the account if there are no any outstanding payments. After the deletion the personal data will be anonymized and used for analytics only;

·        Please note that the uninstallation of TagYourDelivery app in your device does not cause the deletion of your personal data. If you want to delete your personal data collected by TagYourDelivery, please send a written request by email as indicated above. You should also bear in mind that the request to delete personal data is possible only if we delete your account. As a result of that you will not be able to use TagYourDelivery services under your existing account.

·        If you presume that we (or any other TagYourDelivery entity processing your personal data) carry such processing in contradiction with your personal rights or in contradiction with the law, in particular if the personal data is inaccurate, you may:

o   a) ask us (and/or any other TagYourDelivery entity processing your personal data) for an explanation;

o   b) require us (and/or any other TagYourDelivery entity processing your personal data) to remedy the arisen state of affairs (in particular by blocking, correction or supplementing of personal data);

o   c) appeal directly to the respective data protection authority having the jurisdiction over your personal data.

6. Direct marketing

·        We only use your e-mail address and phone number for sharing our product related marketing messages if you have given a respective consent on the tagyourride.co.za website or in the TagYourDelivery app. If you no longer wish to receive direct marketing messages, please click the “Unsubscribe from direct marketing messages” link in the header of our e-mail or Profile section of TagYourDelivery mobile App.

7. Personal data

·        We only collect and process personal data of drivers to the extent necessary for verifying the driver’s qualifications for pursuing this professional activity and safeguarding the contractual relations associated with the TagYourDelivery app service.

·        Any collection and processing of personal data of drivers by local TagYourDelivery ´s service providers shall occur under the same conditions as established in this privacy policy.